Technical FAQ
You will access each week's class through CSEA's Learning Hub.
- Start at csea.org and go the Learning Hub page.
- Select the option to go to Your Learning Center.
- Sign-in with your CSEA account, if prompted. (If you have login questions, try our User Search and Sign In option.) If you don't see the event in your Learning Center, click the link right below the Current tab at the top of the page labeled Sync latest data. You can also try reloading your browser page, or you may need to log out and back in again.
- From the Learning Center page, locate the Virtual Conference module for the program. Click the event's red Agenda button to see the itinerary for this multi-session program. To join each session, click its Launch button, and then the Zoom meeting for the session will open. If you click the Launch button and nothing happens, you may need to turn off pop-up blockers in your browser.
Technical Q&A
Do I need a Zoom account? You do not need to have a Zoom account. But, we do recommend that you install the Zoom application to any device you will use to access your weekly class. And if you already have the Zoom app installed, please make sure to update it before the first day of class. We have found that attendees with the Zoom app installed on their device have fewer technical issues during the session.
Can I use a mobile device to access sessions? If you are using a mobile device (iPad, Samsung Galaxy type tablet, etc.), you will need to install the Zoom app first to avoid a delay in accessing the online class. If you do not already have the Zoom app installed, your device will simply pause and then you will be prompted to download the app before you can proceed. Apple device users, please note: Safari may block popups. Your device may prompt you to allow popups; opt into popups at that time. If not prompted, then check your Settings to determine if your browser can receive popups and adjust as needed.
Can I switch between a mobile device and a computer during a session? You can’t be logged on to the class on both devices at the same time. We recommend that you leave the class on the current device, then go to the Learning Center on the second device and launch the session on the new device.
What should I do if I lose my connection to the session (due to internet issues, for example)? If you have internet issues and drop out of the session, return to the Learning Center to rejoin the session. While it may be possible for you to rejoin directly from the Zoom app on your device, it is not a good idea. We’ve noticed that the CSEA user identity is sometimes replaced by the Zoom default name when people rejoin in Zoom. By using the red Attend button to rejoin, you will ensure that the Zoom reports will link back to your user profile for accurate attendance tracking.
If you have additional questions, please contact us via email at info@csea.org or by phone at 800-777-2732 during regular business hours.